Frequently asked questions

You are welcome to contact us by phone so that we can make the booking for you or help you with the booking. Please use our hotline for this!

You can pay with Visa, Mastercard, PayPal or instant bank transfer.

• You can conveniently print out day and multi-day tickets by scanning the QR code at a pick-up box.
• Season and annual tickets are available on presentation of the voucher at a Silvretta Montafon ticket office. Children's and senior rates are only valid on presentation of a valid photo ID (passport).

Multi-day tickets are only valid on consecutive days. However, it is possible to buy an optional subscription. Want to find out more? Contact us by calling +43 5557 6300 – we will be happy to help.

There are discounts for people with a disabled person’s pass from 70 % MdE (MdE = reduced earning capacity). This discount can only be granted on site upon presentation of the ID card – at all Silvretta Montafon ticket offices.

The 2.5-day ticket is only valid in Silvretta Montafon on the first day from 13:00 and on the two following days.

The hourly ticket can be purchased at any Silvretta Montafon ticket office and costs more than a day ticket. You can return the ticket within 4 hours of purchase at any Silvretta Montafon ticket office and receive an aliquot refund. No refunds are possible once the 4 hours have been exceeded.

Parents (father and/or mother) and children who live in the same household receive a family season ticket or family annual ticket. Either the family passport or valid ID must be presented as proof. The family rate is granted for the family season ticket or family annual ticket if all tickets are purchased together and at the same time. You will only be required to pay for the included services for the oldest child – all other children receive free access. Family tickets can be purchased online or on site at all Silvretta Montafon ticket offices.

Children under the age of 6 also need a valid ski ticket. Children born in 2019 and younger will receive the free Bambini Card in the 2024/25 winter season. This is available at all cable car ticket offices on site and not online. Identification is required.

We offer group prices and conditions for groups of 20 people or more. Please contact us via our contact form.

We have summarised the most important information about dynamic pricing for you. Go have a look!

• Your master data is stored in your customer account. This means that you do not have to enter the data again the next time you place an order. You can edit saved access and master data here at any time.
• In the customer account, you can save not only your data, but also that of your family and friends. During the ordering process, you simply select the people who are affected and save yourself the tedious data entry.
• Here you have an overview of your past and pending orders and bookings. You can also call up your invoices, order confirmations and all vouchers and QR codes here. You can cancel your tickets here yourself within 14 days.

If you have booked via your customer account, you can cancel your ticket yourself online within 14 days. The refund will be made automatically in this case. Cancellation of tickets after the cancellation period of 14 days is only possible via our guest service. Vouchers, mountain experiences and events can only be canceled via our guest service.

Cancellations after the 14-day period are only possible in special cases (injury or illness). If you have booked a carefree package with your ticket, special cancellation conditions apply.

Are you unexpectedly unable to start your stay and would like to cancel your booked ski tickets? Then the carefree package is just right for you.

The following cancellation reasons are included in the carefree package:

• Illness and/or injury of a ski ticket holder that makes skiing impossible
• Pregnancy and complications of one of the ski ticket holders
• Death of one of the ski ticket holders
• Significant material damage to the residence of one of the ski ticket holders as a result of fire, burst water pipes or criminal offense
• Loss of employment through no fault of one of the ski ticket holders as a result of dismissal

The cooperation between Tree.ly and Silvretta Montafon represents the connection between climate protection and adventure space. Tree.ly, a pioneer in the development of regional forest climate protection projects, works together with Silvretta Montafon and Stand Montafon on ecological measures to promote the sustainable management of forests and to maintain and expand their CO₂ storage capacity.

Together, we are striving to protect and preserve the ecosystem of the Montafon forests in the long term. Our guests now have the opportunity to directly support the forests of Stand Montafon and thus make a significant and measurable contribution to climate protection. In doing so, 100% of the financial resources flow directly into the Montafon project forest.

This is achieved through the following measures, among others:

• Rejuvenation initiation with small-scale utilization
• Thinning to increase stand stability
• Reforestation with site-appropriate woody plants
• Creation of planting berms to protect against snow slides and drying out on sunny slopes
• Stabilization of landslide areas with willow bushes

Further information on the project area can be found here: https://tree.ly/de/portfolio/stand-montafon

The piste rescue service can be reached by calling the following telephone number: +43 5557 6300 112

With the piste rescue card, rescue and transport to a Silvretta Montafon valley station by the piste rescue service are free of charge. You can purchase this card at the Silvretta Montafon ticket offices for 16.00 euros.

Without a piste rescue card, rescue and transport are subject to a charge, and you will be charged a flat rate according to the respective notice at the ticket counters. In this case, you must expect to pay at least 250.00 euros (as of September 2024 or according to the currently valid price list). This does not affect any obligation to pay compensation for third-party rescue costs (e.g. helicopter rescue, mountain rescue services, etc.).

If you lose a valuable item, we will be happy to help you by telephone at +43 5557 6300 or at any Silvretta Montafon ticket office.

In the event of serious injury or illness that significantly impairs your ability to ski, the Montafon-Brandnertal multi-day ticket and Montafon-Brandnertal season ticket will be refunded on a pro-rata basis. In these cases, a processing fee of 7.50 euros must be paid. 

A medical certificate from a doctor based in the Montafon or Brandnertal regions is required, which can also be submitted at a later date. If the certificate is handed in at a stationary ticket office, a cash payment will be made; if it is submitted by e-mail or post, the refund will always be made in the form of a voucher. This regulation does not apply to accompanying persons.

We have listed the general terms and conditions of Silvretta Montafon in a practical overview.

Personal data is processed in compliance with the applicable data protection regulations (in particular the GDPR and DSG). You can find our privacy policy here.

Dogs are very welcome here in the Silvretta Montafon and travel free of charge. The muzzle recommendation applies for the gondola ride - with the exception of the Hochjoch cable car (large-capacity cabin), where muzzles are compulsory.

For information on transporting dogs on other mountain railways in the Montafon or Brandnertal, please contact the mountain railway in question directly.